Shipping & Returns

Shipping and Order Processing

All products are made‑to‑order through our print partner, Printify.
Orders typically take 2–5 business days to be produced before shipping.
You will receive a tracking number as soon as your order ships.

Shipping times vary based on your location and the print provider fulfilling your order. Typical delivery windows:

United States: 3–7 business days after production

Please note that shipping delays may occur during peak seasons or due to carrier issues outside our control.

Shipping rates are calculated at checkout based on product type, quantity, and destination.

Return & Exchange Policy

We Will Replace or Refund If:

Your item arrives damaged, defective, or misprinted
Your order arrives with the wrong item, wrong size, or wrong design
Your package is lost in transit (after carrier investigation)

If any of these issues occur, contact us within 30 days of delivery with:

Your order number
A brief description of the issue
Photos of the product (if applicable)

We’ll take care of the rest.

We Cannot Accept Returns For:

Wrong size ordered
Buyer’s remorse
Normal wear and tear
Items returned without contacting us first

Because each item is custom‑printed just for you, we cannot resell returned products.

Orders can only be canceled within 12 hours of purchase. After production begins, we are unable to cancel or modify the order

Please double‑check your shipping address at checkout. We are not responsible for orders shipped to incorrectly entered addresses.

Customer Support

We’re here to help. As a small, veteran‑owned business, every order matters to us. Reach out anytime at info@thedugoutclothing.com and we’ll get back to you quickly.